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Support Resources
Frequently Asked Questions
Sign up for an account, choose your plan, and start generating articles immediately. Check out our Getting Started guide for a step-by-step walkthrough.
Yes! You can upgrade or downgrade your plan at any time from your account dashboard. Changes take effect immediately.
For Basic plans, you'll receive a notification when approaching your limit. You can upgrade to Pro for unlimited articles or purchase additional credits.
Articles are saved during your browser session. For permanent storage and additional features, consider upgrading to a paid plan.
We offer a 7-day money-back guarantee for all new subscriptions. If you're not satisfied, contact support within 7 days.
Yes! Export your articles in TXT, Markdown, DOCX, or PDF formats. Export features are available on all plans.
We prioritize your privacy. Knowledge Peak does not store any generated articles or user prompts on our servers—your content is processed in real-time and delivered directly to your browser. However, we rely on third-party AI providers to generate content. These providers may retain prompts and outputs according to their own privacy policies.
For full details:
We recommend reviewing these policies to understand how your data may be handled by our AI partners. If you have specific concerns, please contact support.
For your security and compliance, NEVER include sensitive information in prompts. Specifically avoid: • Personally Identifiable Information (PII): Real names, addresses, phone numbers, emails, SSNs, government IDs • Financial Data: Credit cards, bank accounts, payment information • Authentication Credentials: Passwords, API keys, access tokens, security codes • Protected Health Information (PHI): Medical records, patient data • Trade Secrets: Confidential business information, proprietary data • Legal Information: Attorney-client privileged information • Security Details: System vulnerabilities, internal configurations Instead, use generic examples like "Jane Smith" or "customer@example.com" and anonymize all data. AI providers may retain prompts according to their policies, so you are responsible for protecting sensitive information. For detailed guidance, see our Security page.
Security & Compliance
We prioritize your data security and privacy with enterprise-grade protections.
We only collect the essential details needed to generate your articles and keep them secure with encryption during transmission. Your content stays private and protected from unauthorized access. Our platform follows GDPR principles with minimal data use and simple user controls, backed by reliable partners.
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