Question 1

How do I get started with Knowledge Peak?

Accepted Answer

Sign up for an account, choose your plan, and start generating articles immediately. Check out our Getting Started guide for a step-by-step walkthrough.

Question 2

Are my articles saved?

Accepted Answer

Articles are saved during your browser session. For permanent storage and additional features, consider upgrading to a paid plan.

Question 3

How does billing work?

Accepted Answer

All plans are billed monthly. Your subscription renews automatically each month. You can cancel anytime from your account settings.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe.

Question 5

Can I change my subscription plan?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll get immediate access to additional features. When downgrading, changes take effect at your next billing cycle.

Question 6

What happens if I exceed my article limit?

Accepted Answer

You'll receive a notification when approaching your limit. If you reach it, you can upgrade to a higher plan or wait until your next billing cycle when your limit resets.

Question 7

Do you offer refunds?

Accepted Answer

We offer a 14-day money-back guarantee for all new subscriptions. If you're not satisfied, contact support within 14 days for a full refund.

Question 8

Can I export my articles?

Accepted Answer

Yes! Export your articles in TXT, Markdown, DOCX, or PDF formats. Export features are available on all plans.

Question 9

Is my data secure?

Accepted Answer

Yes. We use industry-standard encryption, follow GDPR principles with minimal data use and simple user controls, and your content is processed securely through trusted AI providers. See our Security page for details.

Question 10

What is your privacy and data storage policy?

Accepted Answer

We prioritize your privacy. Knowledge Peak does not store any generated articles or user prompts on our servers—your content is processed in real-time and delivered directly to your browser. However, we rely on third-party AI providers to generate content. These providers may retain prompts and outputs according to their own privacy policies.

Question 11

What data should I NOT include in my prompts?

Accepted Answer

For your security and compliance, NEVER include sensitive information in prompts. Specifically avoid:

• Personally Identifiable Information (PII): Real names, addresses, phone numbers, emails, SSNs, government IDs
• Financial Data: Credit cards, bank accounts, payment information
• Authentication Credentials: Passwords, API keys, access tokens, security codes
• Protected Health Information (PHI): Medical records, patient data
• Trade Secrets: Confidential business information, proprietary data
• Legal Information: Attorney-client privileged information
• Security Details: System vulnerabilities, internal configurations

Instead, use generic examples like "Jane Smith" or "customer@example.com" and anonymize all data. AI providers may retain prompts according to their policies, so you are responsible for protecting sensitive information. For detailed guidance, see our Security page.

Frequently Asked Questions

Getting Started

Billing & Plans

Features & Export

Security & Privacy

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