Privacy Policy
How we collect, use, and protect your information
Last updated: November 8, 2024
Knowledge Peak ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Account Information
- • Email address
- • Name (if provided)
- • Company name (optional)
Usage Information
- • Number of articles generated
- • Templates used
- • Subscription and billing information
- • Login activity
Technical Information
- • IP address
- • Browser type and version
- • Device information
- • Cookies (see our Cookie Policy)
- • Provide the Service: Process your requests and generate articles
- • Account Management: Create and maintain your account
- • Billing: Process payments and manage subscriptions
- • Support: Respond to your questions and provide assistance
- • Improvement: Analyze usage to improve our service
- • Security: Protect against fraud and unauthorized access
- • Legal: Comply with legal obligations
When you generate articles, your prompts are sent to third-party AI providers (OpenAI or xAI) for processing:
- • Prompts are transmitted securely via encrypted connections
- • AI providers process requests according to their privacy policies
- • We do not store generated content unless you save it in your account
- • Your content is not used to train AI models without consent
⚠️ Critical: Protecting Sensitive Information
You are responsible for ensuring your prompts do not contain sensitive data. Never submit:
- • Personally Identifiable Information (PII): names, addresses, SSNs, IDs, emails, phone numbers
- • Financial data: credit cards, bank accounts, payment details
- • Authentication credentials: passwords, API keys, tokens, secrets
- • Protected Health Information (PHI): medical records, patient data
- • Trade secrets, proprietary information, or confidential business data
- • Legal or compliance-sensitive information
- • Security configurations or vulnerability details
Use generic examples and anonymized data only. AI providers may retain prompts according to their policies. For comprehensive guidance, see our Security page.
We do not sell your personal information. We may share information with:
Service Providers
- • Clerk (authentication)
- • Stripe (payment processing)
- • OpenAI and xAI (AI content generation)
- • Hosting providers
Legal Requirements
We may disclose information if required by law, court order, or to protect our rights and safety.
How Long We Keep Data
- • Account information: Until account deletion or as required by law
- • Billing records: 7 years for tax compliance
- • Usage logs: 90 days
Deleting Your Data
You can request deletion of your account and data by contacting us at privacy@knowledgepeak.ai
We will process deletion requests within 30 days, except for data we must retain for legal purposes.
- • Access: Request a copy of your personal data
- • Correction: Update or correct inaccurate information
- • Deletion: Request deletion of your data
- • Portability: Receive your data in a portable format
- • Opt-out: Unsubscribe from marketing communications
- • Restrict Processing: Limit how we use your data
We implement appropriate technical and organizational measures to protect your information:
- • Encryption in transit (TLS/HTTPS)
- • Encryption at rest (AES-256)
- • Secure authentication
- • Regular security audits
- • Access controls and monitoring
For more details, see our Security page.
We use cookies and similar technologies to provide and improve our service. For detailed information, please see our Cookie Policy.
Our service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our website. Your continued use of the service after changes become effective constitutes acceptance of the updated policy.
For privacy-related questions or to exercise your rights, contact us:
Email: privacy@knowledgepeak.ai
See also: Terms of Service | Security | Cookie Policy