Empowering Small Businesses with AI Documentation
We're on a mission to make professional documentation accessible to every business, regardless of size or budget.
Our Story
After a decade of leading global knowledge programs at enterprise companies, I kept seeing the same pattern: organizations treat knowledge as an afterthought. Even with dedicated teams and budgets, creating and maintaining documentation that actually helps customers remains a constant struggle.
I've mentored over 1,500 knowledge publishers, unified chaotic knowledge bases during multi-billion-dollar mergers, and built self-service portals serving millions of users. The tools and processes that work at enterprise scale are powerful—but they're also complex and expensive.
That got me thinking: if knowledge workers at well-funded companies struggle with documentation, what hope do small business owners have? The plumber who answers the same questions every day. The Airbnb host responding to identical guest inquiries. The small retailer drowning in support tickets about shipping policies.
These businesses need professional documentation just as much as enterprises do—maybe more, since they can't afford dedicated writers or complex knowledge management platforms.
That's why I built Knowledge Peak. It takes everything I've learned about what makes documentation effective—KCS principles, clear structure, searchability—and combines it with AI to make professional content creation accessible to anyone. No writing expertise required. No enterprise budget needed. Just answer a few questions and get documentation that actually works.
Our Mission
To democratize professional documentation, making it accessible to businesses of all sizes.
Our Vision
A world where any team—regardless of size or budget—can create effective documentation that helps their customers succeed and reduces the burden on their support teams.
Democratize Documentation
Make professional content creation available to teams of all sizes.
Accelerate Knowledge Sharing
Help organizations share knowledge faster and more effectively.
Improve Customer Experience
Enable better self-service through quality documentation.
Meet the Founder
Jeremy Henricks
Founder
For over a decade I've led global Knowledge Management and AI programs at Broadcom (through the Symantec and VMware acquisitions), scaling self-service portals to 1.5M+ monthly views, driving mid-90% CSAT, cutting support volume 25%, and delivering $30M+ in annual savings.
I've unified chaotic knowledge bases during multi-billion-dollar mergers, mentored 1,500+ publishers, tuned RAG systems and GenAI search, and built chatbots that actually deflect tickets instead of frustrating users.
Every time, the same problem surfaced: most organizations treat knowledge as an afterthought, leaving customers and employees lost in outdated, unfindable content while AI hallucinates answers.
I'm launching Knowledge Peak to fix that at the root—a modern, AI-powered platform that makes creating quality documentation simple and accessible from day one.
Because great products deserve knowledge that works as hard as the teams that build them.
Ready to Transform Your Documentation?
Join the growing number of small businesses creating professional documentation with Knowledge Peak.