See the Quality in Action

# How to Set Up Two-Factor Authentication

## Prerequisites
- Active account with verified email
- Smartphone with authenticator app installed
- Internet connection

## Step-by-Step Instructions

### 1. Access Security Settings
Log in to your account and navigate to Settings → Security → Two-Factor Authentication.

### 2. Choose Your Method
Select your preferred 2FA method:
- **Authenticator App** (Recommended): Google Authenticator, Authy, or similar
- **SMS Verification**: Receive codes via text message

### 3. Scan the QR Code
Open your authenticator app and scan the QR code displayed on screen. The app will generate a 6-digit code.

### 4. Verify Setup
Enter the 6-digit code from your authenticator app to confirm setup.

### 5. Save Backup Codes
Download and securely store your backup codes. These allow account access if you lose your phone.

## Troubleshooting
- **Code not working?** Ensure your phone's time is synced automatically
- **Lost your phone?** Use a backup code or contact support

## Next Steps
Consider enabling 2FA on all your important accounts for maximum security.

# Shipping & Returns FAQ

## Shipping Questions

**Q: How long does shipping take?**
Standard shipping takes 5-7 business days. Express shipping (2-3 business days) is available at checkout for an additional fee.

**Q: How do I track my order?**
Once shipped, you'll receive an email with your tracking number. Click the link or enter the number on our tracking page.

**Q: Do you ship internationally?**
Yes! We ship to over 50 countries. International orders typically arrive within 10-14 business days.

## Returns & Refunds

**Q: What is your return policy?**
We accept returns within 30 days of delivery. Items must be unused and in original packaging.

**Q: How do I start a return?**
Log into your account, go to Order History, select the order, and click "Request Return." You'll receive a prepaid shipping label via email.

**Q: When will I receive my refund?**
Refunds are processed within 5-7 business days after we receive your return. The refund will appear on your original payment method.

**Q: Can I exchange an item?**
Yes! Select "Exchange" instead of "Return" when starting the process. Choose your preferred replacement item.

## Still Have Questions?
Contact our support team at support@example.com or use the live chat feature.

# Troubleshooting Wi-Fi Connection Issues

## Problem Symptoms
- Unable to connect to Wi-Fi network
- Frequent disconnections
- Slow internet speeds
- "No Internet" warning despite being connected

## Quick Fixes (Try These First)

### 1. Restart Your Device
Turn off Wi-Fi, wait 10 seconds, then turn it back on. If that doesn't work, restart your device completely.

### 2. Restart Your Router
Unplug your router, wait 30 seconds, plug it back in. Wait 2-3 minutes for it to fully restart.

### 3. Forget and Reconnect
Go to Wi-Fi settings, select your network, choose "Forget," then reconnect by entering your password again.

## Advanced Solutions

### Check for Interference
- Move closer to your router
- Avoid placing router near microwaves, cordless phones, or baby monitors
- Switch to 5GHz band if available (faster but shorter range)

### Update Network Drivers
**Windows:** Device Manager → Network Adapters → Right-click your adapter → Update Driver

**Mac:** System Preferences → Software Update

### Reset Network Settings
**Warning:** This will remove all saved Wi-Fi passwords

**iPhone/iPad:** Settings → General → Reset → Reset Network Settings

**Android:** Settings → System → Reset → Reset Wi-Fi, Mobile & Bluetooth

## When to Contact Support
If none of the above solutions work:
- Multiple devices can't connect
- Router lights indicate an error
- Issue persists after router replacement

Contact your internet service provider or our support team for further assistance.

# Password Reset Not Working

## Issue
User is unable to reset their password. Reset emails are not being received, or the reset link shows an error.

## Environment
- All account types
- Web application and mobile app
- All browsers and operating systems

## Cause
Password reset failures typically occur due to:
1. Email going to spam/junk folder
2. Expired reset link (valid for 24 hours)
3. Incorrect email address entered
4. Account security lock after multiple failed attempts
5. Email delivery delays

## Resolution

### Step 1: Check Spam Folder
Look in your spam, junk, or promotions folder for emails from noreply@example.com.

### Step 2: Verify Email Address
Ensure you're using the exact email address associated with your account. Check for typos.

### Step 3: Request New Link
If more than 24 hours have passed, request a new reset link. Old links expire for security.

### Step 4: Wait and Retry
Email delivery can take up to 15 minutes. Wait before requesting multiple reset emails.

### Step 5: Check Account Status
If your account was locked due to security concerns, you'll need to contact support to unlock it before resetting your password.

## Workaround
If email reset continues to fail:
- Try the "Sign in with Google" option if previously linked
- Contact support with account verification details

## Prevention
- Keep your email address updated in account settings
- Add noreply@example.com to your contacts
- Use a password manager to avoid frequent resets

## Related Articles
- How to Update Your Email Address
- Account Security Best Practices
- Two-Factor Authentication Setup